Support & Info: Technical Support

Yukon Government Technical Support

Geomatics Yukon is responsible for distributing Yukon Government spatial data and imagery to Yukon government employees and the public. There are many technologies used to do this, such as our ftp site, WMS, and web mapping applications.  If you are having trouble with any of these technologies please consult the FAQs below.

If you can't find an answer to a question, or need more information on Yukon Government GIS support please email Geomatics.Help@gov.yk.ca.

Frequently Asked Questions

  • How do I install ArcGIS?
    See the following help document: ArcGIS Install Procedure
  • Where can I find information for new Yukon government GIS users?
    See the following document: New Yukon Government GIS User Information
  • How do I setup my Oracle Client 11g to connect to the CSW?
    See the following help document: Oracle 11g Runtime Client Install
  • How do I change my CSW password?
  • A web mapping application is not working. Who should I contact?
    Please send an email to Geomatics.Help@gov.yk.ca and let them know which application is not working.
  • I can't access the CSW or the image services data who do I contact?
    Send an email to Geomatics.Help@gov.yk.ca.
  • I can't get an ArcGIS Desktop license. Who should I contact?
    Send an email to Geomatics.Help@gov.yk.ca
  • How can I find out if there is any imagery is available in my study area?
    Check out the Imagery and Elevation Data page, or visit GeoYukon.
  • What types of imagery is availble to the public?
    The following imagery and elevation data is publicly available:
    • Aerial photograhs,
    • landsat satellite imagery,
    • Yukon government digital elevation raster datasets
    Please visit the Imagery and Elevation Data page for more information.
  • How can I see the data available on the Geomatics Yukon FTP site?
    Click here
  • What is the Yukon Albers projection, and why is it used?
    Yukon Albers Equal Area Conic projection is the standard projection used by Yukon Government for all spatial data.  It is an beneficial projection to use because it minimizes distortion within the Yukon and allows us to use one projection to represent the entire territory through 4 UTM zones.  Yukon Albers Equal Area projection requires the projection parameters to define it correctly.  The parameters are:
    • projection albers
    • datum NAD83
    • Zunits no
    • units meters
    • spheroid GRS1980
    • xshift 0.00000000
    • yshift 0.00000000
    • parameters
    • 61 40 0.000 /* 1st standard parallel
    • 68 0 0.000 /* 2nd standard parallel
    • -132 30 0.000 /* central meridian
    • 500000.000 /* false easting (meters)
    • 500000.000 /* false northing (meters)

    This projection is classified as an EPSG projection as EPSG 3578. For more information see SpatialReference.org.

  • I am a new government employee and/or would like to start using ArcGIS in my job. Who can help me get access to the CSW data, and Yukon Government imagery?
    Send an email to Geomatics.Help@gov.yk.ca
Services we provide to Yukon Government

Contact Us

3059 3rd Avenue
Whitehorse, Yukon
Canada Y1A 1E2

Ph: (867) 667-5844 or 393-7084 or
456-6169

Fax: (867) 633-5188
Geomatics.Help@gov.yk.ca

Mailing Address:
Box 2703 W-19
Whitehorse, Yukon
Canada Y1A 2C6